Embracing the Future While Honoring the Past: A Look at Mashreq Bank’s Digital Transformation

Mashreq Bank, a pioneer in the UAE’s banking industry, has consistently been at the forefront of financial innovation. As the country’s oldest bank, it has a rich history of expanding financial services and achieving numerous notable firsts.

As we move further into the digital age, Mashreq Bank is not one to be left behind. The bank is currently on a transformative journey towards digitization. However, it recognizes the importance of maintaining a balance between its digital and traditional services.

Subroto Som, the Head of Retail Banking at Mashreq, has emphasized that while the bank is progressing towards digitization, it is crucial not to overlook the needs of customers who prefer face-to-face interactions. He believes that digital-only banks, such as Mashreq Neo, should be an option for customers, not the only solution.

In line with this belief, Mashreq Bank has expanded its physical presence by opening 12 new branches in the past year. However, the role of these branches has evolved significantly. Tasks that were once manual and paper-intensive, such as updating personal information, can now be completed instantaneously by customers directly on the system.

Mashreq Bank’s innovative spirit is deeply ingrained in its DNA. It is not just ready for the future; it is actively shaping it. By striking a balance between digitization and traditional banking, Mashreq Bank is setting a precedent for the banking industry worldwide.